How do I override the price in Box Office?
Operatives can change the price of a basket before taking payment in the box office.
- Go to the Box Office and build a basket for a customer
- Once tickets have been added to the basket, proceed to the checkout stage
- At the checkout, click on the pencil icon to “Override price”
- In the pop up modal, enter the new total and save
- The basket total will update the reflect this change
- The override price feature will update the total value of the sale of the checkout.The individual value of a ticket type cannot be changed using this method.
- Press “Reserve Tickets”
- Choose your payment method from the drop down menu and complete the sale
- The overridden price is logged and displayed in the customer’s sale when looked up

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