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How do I override the price in Box Office?

Operatives can change the price of a basket before taking payment in the box office.

  1. Go to the Box Office and build a basket for a customer
  2. Once tickets have been added to the basket, proceed to the checkout stage
  3. At the checkout, click on the pencil icon to “Override price”
  4. In the pop up modal, enter the new total and save
  5. The basket total will update the reflect this change
    1. The override price feature will update the total value of the sale of the checkout.The individual value of a ticket type cannot be changed using this method.
  1. Press “Reserve Tickets”
  2. Choose your payment method from the drop down menu and complete the sale
  3. The overridden price is logged and displayed in the customer’s sale when looked up

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