How do I use the magic checkout feature?

The magic checkout feature allows you to send customers with a link to a pre-filled ticket basket for them to then complete the purchase.

If your event has multiple dates and times, please select the date in the calendar

If the customer already has a Citizen Ticket account, click “Yes” and search for their full name, or email address and select them from the list
If the are a new customer, or you are unsure if they already have an account, click “No/Not Sure” and enter their full name and email address.
Add the ticket type(s) and the quantity you wish to add to the customer’s basket
Click “Add to customer basket”
At the checkout screen, either “Reserve Tickets”, or keep building the customer basket if you wish to add more tickets to their order

Click on “Sell ticket” on the next event you would like to add to their basket and continue adding the desired quantity of tickets

When you’ve reserved the tickets in their basket, choose “Magic Checkout” from the payment method dropdown menu

If your tickets have ticket questions set up, you can click “Reserve Tickets” to skip providing answers for these questions
If you would like to enter answers to the ticket questions, please input the information in the fields and press “Next” to save the answers

Choose whether to allow a customer to restore an expired basket
If your tickets have ticket questions, you can choose whether or not to skip past the ticket questions when the customer is completing the checkout

If you leave this box unticked, the ticket questions will appear in the customer journey for the customer to answer

Choose whether to be notified by email when the reservation is completed, cancelled, or expires

These email notifications will be sent to the inbox of the user who issued the customer with the magic checkout

DocumentationTutorials, scenarios & features