DocumentationTutorials, scenarios & features
Discover our expansive knowledgebase and learn how to get the most out of Citizen Ticket.
Tutorials
- Getting started
- Create an event, set up your venue and set the date
- Create and customise your organiser landing page with your brand identity
- Adding team members to your profile
- Advanced ticketing
- Managing early bird tickets
- Enforcing a mandatory ticket with ticket purchases
- Understanding automatic capacity management
- Using Passes - Annual Memberships, Bundles or Passes
- Configuring your time slots for private party experiences
- Working with many dates
- Customer management
- Data & Reporting
- Traffic & tracking
- Exporting data to be used off-platform
- Themes
Scenarios
- Refunds and Cancellations
Features
- Account Details
- Account Help
- App
- Box Office
- Email Centre
- Event Setup
- Create and manage early bird tickets
- Dates how do I cancel or postpone my event
- Dates how do I create multiple sessionstime slots for an event
- Dates how do I use multidate mode
- Dates how do I use the time slots power settings
- Donations how to add a donations option at checkout
- Duplicate event how do I duplicate my event
- Embed widget how do I embed a buy tickets form to my event website
- How do I make event buckets
- How do I pin an event
- How do I schedule a date to publish my event
- How do I set up a waiver form
- How do I set up gift vouchers
- How to activate exchanges
- How to set up exchange all tickets in a sale
- How to set up tentative bookings
- Images how do I add a promotional video to my event page
- Images media tile how do I embed a spotify link
- Location how do I delete a venue
- Location how do I set a location or change a location
- Location how do I set up an online event
- Location how do I set up my event when I havent secured a venue
- Multievent tools what are multievent tools
- Releases sidebar
- Sales digest notify me when my event or a timeslot sells out
- Title description how do I hide my event from public view
- Title description how do I set my event type
- Finance
- General Queries
- Livestream Events
- Livestream Hybrid Events
- How do I change the sales end date for a live stream event with watch again enabled
- Live stream events how do I make sure my events live stream broadcast is of high quality
- Live stream events how do I stream a thirdparty conference call to my live stream
- Livestream studio can I add an alternative viewing link to my livestream event
- Livestream studio can people watch my camera if I havent gone live
- Livestream studio how do I customise my events live stream page
- Livestream studio how do I end the live stream for my event closing your broadcast
- Livestream studio how do I send a broadcast message to viewers
- Livestream studio how do I set up my streaming software for my live stream event
- Livestream studio how do I start my livestream or go live
- Livestream studio how to download the recording after the livestream
- Livestream studio what happens if access opens and I havent gone live
- Livestream studio what is broadcast message
- Livestream studio what is livestream embed
- Livestream studio what is streaming software
- Livestream studio what stream quality will my viewers receive
- Livestream studio when should I enable watch again after my live stream has finished
- Livestream studio where do I find the live stream server url and key
- Location how do I create a hybrid event location
- Location how do I create a live stream event location
- Tickets can I create a free live stream ticket
- Tickets how do I create a live stream ticket type
- Tickets how do I create live stream ticket types for a watch again or rental period
- Tickets how do I create ticket types for a hybrid event
- Manage Booking
- Customer fringe by the sea how do I apply for a refund for an event or return a free ticket
- Customer greenwich market grotto danson house how do I exchange my tickets to another datetime slot
- Customer how do I add my events to my personal calendar
- Customer how do I apply for a refund for an event or return a free ticket
- Customer how do I exchange my tickets for a tentative booking
- Customer how do I exchange my tickets to another datetime slot
- Customer how do I send a ticket as a gift to someone
- Customer I havent been sent cant find my eticket request ticket wallet
- Customer I purchased the wrong tickets how do I change my tickets for the correct event
- Customer I want to transfer my ticket to a friend or family member
- Customer my event has been cancelled
- Marketing
- After sale pop up how do I send a message to customers after they purchase a ticket
- Can I talk to somebody about marketing my event
- Continue shopping how do I allow customers to continue shopping for tickets to events on my organiser profile
- Discount codes how do I create a discount code for my event
- How do I capture customer data
- How do I create an access code for my event
- How to write a marketing optin message
- Marketing checkout settings
- Reward referrer how do I set up rewards for customers who refer my event to others
- Seo sharing how do I use seo sharing
- Super trolley how do I create add ons for my event e
- Super trolley traffic and tracking
- Traffic tracking how to add a moment
- What are urchin tracking module parameters
- My Account
- My Tickets
- Other
- Reporting
- Attendees guests how do I view my attendeesguests
- Attendees guests seating plan
- How to export attendees and guests reports across multiple events
- How to export sales revenue reports across multiple events
- Sales digest how do I get weekly sale updates for my event
- Sales revenue how do I view my ticket sales
- Traffic tracking what is the traffic tracking tool
- Ticket Purchase
- Customer archerfield walled garden the santa experience how do I purchase a ticket
- Customer borders book festival general public how do I purchase a ticket
- Customer greenwich market grotto danson house grotto 2023 how do I purchase a ticket
- Customer how do I purchase a ticket
- Customer how do I search for an event
- Customer how do I use my gift voucher
- Customer how to fill out a waiver form
- Customer I am struggling to get my transaction through
- Customer my event is sold out can I join a waiting list
- Customer one time codes
- Customer the checkout times out in less than 10 minutes
- Customer treasure island how do I purchase a ticket
- Customer where do I put my access code
- Customer where do I put my discount code
- Ticket Setup
- Activate ticket b when ticket a sells out
- How can I make a ticket type mandatory
- How can I ringfence some tickets for my event
- How do I absorb fees
- How do I activate the transfer functionality
- How do I create a custom wallet button with a link for a thirdparty conference call
- How do I set up a pass
- How do I stop all ticket sales for an event
- Tickets how can automatic quantities handle family tickets
- Tickets how can I create a ticket that allows customers to set their own price
- Tickets how do I activatedeactivate a ticket type for sale at a later date
- Tickets how do I collect the delivery addresses of my ticket purchasers
- Tickets how do I control the ticket ownership per person for my event
- Tickets how do I create a free ticket type
- Tickets how do I hide a ticket type
- Tickets how do I set my refund policy
- Tickets what is a foundation ticket
- Tickets what is ticket grouping
- Waiting list what is the waiting list feature
Create an event, set up your venue and set the date
Why?
The event creation process is the opportunity to present the event to the public - let everybody know what is happening, where and when.
Whether you are holding a one-off event or a whole season of experiences, it all starts with setting up a description, venue and initial date.
What are we going to do?
Creating your first event is an important step in getting your tickets on-sale on Citizen Ticket. When creating your event, you will be introduced to the event dashboard, which is your hub for monitoring ticket sales, configuring your customer journey and much more.
An event could also be an activity, a course or session, or even a holding entity for selling add-ons to an experience.
How?
In this guide we’ll walk you through creating your first event, adding a location and setting up the first date.
Prerequisites
- Create and configure your organiser profile
How to create an event
- In the top left of your dashboard, click the blue “Create event” button
- You will be brought to the first form to fill in - “Title and Description”
Bear in mind that you can always revisit and update your title and description. In fact, this is true for any section within the event dashboard - nothing you set is permanent and can be updated in real time to the customer.
- Type in the draft title and long description for your event.
- You’ll also be asked for the Event type - which helps Google’s search engine rankings.
- Check the discoverable box if you plan for the event to be listed on sale for the general public and found in search results.
- If you want to make a private event, simply keep this option unticked
- Click Save
You’ll now be brought to the event dashboard for the first time, with a selection of tiles - the first being a checked ‘Title & Description’ tile. Before you can publish your event, you’ll need to complete all of the tiles underneath the “Setup” filter.
How to find the event dashboard again
You’ll be revisiting the event dashboard a few times during your event run, so it’s good to know how to find it.
Hover over the blue sidebar on the left, and click “Events” to be brought to the events list.
From here, locate your event and access the event dashboard by clicking on the name of the event, or the rightmost Dashboard link ( ).
You should find yourself back in the event dashboard and ready to continue setting up your first event.
To continue with your event setup, click the “Location” tile.
How to set up your venue or location
If you know the location of your event, or if it’s an online event - select the type of location (Venue, Online, Livestream or Hybrid) and fill in the form before clicking “Add location”.
This will add the location to your organiser account so that it can be reused for future events. It will also set this as the location for your newly created event.
If you don’t know the location just yet, simply click “Set location as To be confirmed.”
How to set up your first date
Click on “Dates” and enter the date of your event. If you are creating a season of event dates / time slots, just enter the date and time of your first time slot initially.
The date and time of your event can always be changed later. However, if tickets have been sold under a date that is later changed the customers may request a refund. So it’s wise to check your date is correct before publishing your event and selling your first ticket.
Once you’ve added a date, you’re now ready to add your first ticket type!
Before you do, it’s worth familiarising yourself with Automatic capacity management to save you time in the long run.
Additional tips / guides
- Understanding automatic capacity management
- Adding images and media to your event
- Setting a suitable refund policy