DocumentationTutorials, scenarios & features
Discover our expansive knowledgebase and learn how to get the most out of Citizen Ticket.
Tutorials
- Getting started
- Create an event, set up your venue and set the date
- Create and customise your organiser landing page with your brand identity
- Adding team members to your profile
- Advanced ticketing
- Managing early bird tickets
- Enforcing a mandatory ticket with ticket purchases
- Understanding automatic capacity management
- Using Passes - Annual Memberships, Bundles or Passes
- Configuring your time slots for private party experiences
- Working with many dates
- Customer management
- Data & Reporting
- Traffic & tracking
- Exporting data to be used off-platform
- Themes
Scenarios
- Refunds and Cancellations
Features
- Account Details
- Account Help
- App
- Box Office
- Email Centre
- Event Setup
- Create and manage early bird tickets
- Dates how do I cancel or postpone my event
- Dates how do I create multiple sessionstime slots for an event
- Dates how do I use multidate mode
- Dates how do I use the time slots power settings
- Donations how to add a donations option at checkout
- Duplicate event how do I duplicate my event
- Embed widget how do I embed a buy tickets form to my event website
- How do I make event buckets
- How do I pin an event
- How do I schedule a date to publish my event
- How do I set up a waiver form
- How do I set up gift vouchers
- How to activate exchanges
- How to set up exchange all tickets in a sale
- How to set up tentative bookings
- Images how do I add a promotional video to my event page
- Images media tile how do I embed a spotify link
- Location how do I delete a venue
- Location how do I set a location or change a location
- Location how do I set up an online event
- Location how do I set up my event when I havent secured a venue
- Multievent tools what are multievent tools
- Releases sidebar
- Sales digest notify me when my event or a timeslot sells out
- Title description how do I hide my event from public view
- Title description how do I set my event type
- Finance
- General Queries
- Livestream Events
- Livestream Hybrid Events
- How do I change the sales end date for a live stream event with watch again enabled
- Live stream events how do I make sure my events live stream broadcast is of high quality
- Live stream events how do I stream a thirdparty conference call to my live stream
- Livestream studio can I add an alternative viewing link to my livestream event
- Livestream studio can people watch my camera if I havent gone live
- Livestream studio how do I customise my events live stream page
- Livestream studio how do I end the live stream for my event closing your broadcast
- Livestream studio how do I send a broadcast message to viewers
- Livestream studio how do I set up my streaming software for my live stream event
- Livestream studio how do I start my livestream or go live
- Livestream studio how to download the recording after the livestream
- Livestream studio what happens if access opens and I havent gone live
- Livestream studio what is broadcast message
- Livestream studio what is livestream embed
- Livestream studio what is streaming software
- Livestream studio what stream quality will my viewers receive
- Livestream studio when should I enable watch again after my live stream has finished
- Livestream studio where do I find the live stream server url and key
- Location how do I create a hybrid event location
- Location how do I create a live stream event location
- Tickets can I create a free live stream ticket
- Tickets how do I create a live stream ticket type
- Tickets how do I create live stream ticket types for a watch again or rental period
- Tickets how do I create ticket types for a hybrid event
- Manage Booking
- Customer fringe by the sea how do I apply for a refund for an event or return a free ticket
- Customer greenwich market grotto danson house how do I exchange my tickets to another datetime slot
- Customer how do I add my events to my personal calendar
- Customer how do I apply for a refund for an event or return a free ticket
- Customer how do I exchange my tickets for a tentative booking
- Customer how do I exchange my tickets to another datetime slot
- Customer how do I send a ticket as a gift to someone
- Customer I havent been sent cant find my eticket request ticket wallet
- Customer I purchased the wrong tickets how do I change my tickets for the correct event
- Customer I want to transfer my ticket to a friend or family member
- Customer my event has been cancelled
- Marketing
- After sale pop up how do I send a message to customers after they purchase a ticket
- Can I talk to somebody about marketing my event
- Continue shopping how do I allow customers to continue shopping for tickets to events on my organiser profile
- Discount codes how do I create a discount code for my event
- How do I capture customer data
- How do I create an access code for my event
- How to write a marketing optin message
- Marketing checkout settings
- Reward referrer how do I set up rewards for customers who refer my event to others
- Seo sharing how do I use seo sharing
- Super trolley how do I create add ons for my event e
- Super trolley traffic and tracking
- Traffic tracking how to add a moment
- What are urchin tracking module parameters
- My Account
- My Tickets
- Other
- Reporting
- Attendees guests how do I view my attendeesguests
- Attendees guests seating plan
- How to export attendees and guests reports across multiple events
- How to export sales revenue reports across multiple events
- Sales digest how do I get weekly sale updates for my event
- Sales revenue how do I view my ticket sales
- Traffic tracking what is the traffic tracking tool
- Ticket Purchase
- Customer archerfield walled garden the santa experience how do I purchase a ticket
- Customer borders book festival general public how do I purchase a ticket
- Customer greenwich market grotto danson house grotto 2023 how do I purchase a ticket
- Customer how do I purchase a ticket
- Customer how do I search for an event
- Customer how do I use my gift voucher
- Customer how to fill out a waiver form
- Customer I am struggling to get my transaction through
- Customer my event is sold out can I join a waiting list
- Customer one time codes
- Customer the checkout times out in less than 10 minutes
- Customer treasure island how do I purchase a ticket
- Customer where do I put my access code
- Customer where do I put my discount code
- Ticket Setup
- Activate ticket b when ticket a sells out
- How can I make a ticket type mandatory
- How can I ringfence some tickets for my event
- How do I absorb fees
- How do I activate the transfer functionality
- How do I create a custom wallet button with a link for a thirdparty conference call
- How do I set up a pass
- How do I stop all ticket sales for an event
- Tickets how can automatic quantities handle family tickets
- Tickets how can I create a ticket that allows customers to set their own price
- Tickets how do I activatedeactivate a ticket type for sale at a later date
- Tickets how do I collect the delivery addresses of my ticket purchasers
- Tickets how do I control the ticket ownership per person for my event
- Tickets how do I create a free ticket type
- Tickets how do I hide a ticket type
- Tickets how do I set my refund policy
- Tickets what is a foundation ticket
- Tickets what is ticket grouping
- Waiting list what is the waiting list feature
How do I set up Gift Vouchers
The Gift Vouchers functionality allows event organisers to create and sell redeemable vouchers that can be applied towards ticket purchases. This provides a convenient way to offer gift cards or promotional discounts for events.
Once set up, customers can purchase these vouchers as gifts or for themselves. During the ticket checkout process, they can enter the voucher code to redeem it and have the voucher value deducted from the total order cost.
- On your Organiser Dashboard, click “Multi - Event Tools” on the left hand side
- On the next tab, click “Gift Vouchers”
- Click “Manage Vouchers”
- Click “Add a Gift Voucher”
- Voucher Name - Add the name of your voucher
- Product Code - this code can be a reference number so you can easily identify which event it is related to.
- Denominations - Set the price.e.g £5.00, £15.00 etc (cannot be less than £5) and description of the voucher. We recommend including the relevant voucher information in the voucher descriptions so customers know what they are entitled to, e.g:
- Price: £5.00 / Description: This Gift Voucher is worth £5
- Price: £10.00 / Description: This Gift Voucher is worth £10
- Click Save and Activate
Manage Gift Vouchers
Click Edit or click Delete to go back into the Gift Voucher and make the necessary changes.
If you try to delete the gift voucher, you will be asked if you are sure.
Activate Gift Voucher on specific events
Once the voucher has been set up, you can then activate it on specific events.
- Go to your Organiser Dashboard
- Click your Event Dashboard
- Click All
- Click Gift Vouchers
- Select the Voucher
- Select to show the Buy Box on the event page
- Save
Redeeming a voucher (customer side)
If a customer has a voucher to redeem, they would simply need to follow these steps:
- Navigate to the Event page
- Select their chosen tickets
- Reserve their basket
- Paste their voucher code in the discount/voucher code box
Gift Voucher Terms
Please see the terms below for gift vouchers, as per our organiser contract.
23. Gift Vouchers
23.1 Gift Vouchers are sold on behalf of the Event Organisers that use the CTL platform and can be redeemed for that Organisers' events only. CTL act as an agent in facilitating the distribution of Event Organisers Gift Vouchers and are not responsible for the specific terms of what respective Gift Vouchers include. Gift Vouchers can be redeemed for eligible tickets on the CTL platform. Gift Vouchers cannot be exchanged for cash, resold, or re-gifted to other individuals beyond their originally intended recipients.
23.2 Gift Vouchers are valid for a specific period which will be clearly stated by the organiser of the event. Expired Gift Vouchers are no longer valid for redemption or refund, and any remaining value will be void.
23.3 Gift Vouchers can be purchased from the CTL platform or via the event Organisers channels directly. Once purchased, Gift Vouchers will be delivered via email. CTL are not responsible for any Gift Vouchers that are lost, stolen, or used without your permission.
23.4 Gift Vouchers may have restrictions on the type of tickets or merchandise they can be redeemed for. These restrictions will be clearly stated on the Voucher or its accompanying documentation.
23.5 Gift Vouchers may not be valid for certain special events, pre-sales, or limited-time offers. Please check the Voucher terms for any such restrictions.
23.6 Gift Vouchers cannot be used in conjunction with any other promotions, discounts, or offers unless explicitly stated.
23.7 If an event is cancelled or rescheduled, the Purchaser of the Gift Voucher may be entitled to a refund or exchange as per our standard refund policy. To the recipient of Gift Voucher they are non-refundable and cannot be exchanged for another Voucher or monetary value.
23.8 CTL are not responsible for any loss, damage, or unauthorised use of Gift Vouchers after delivery. CTL reserves the right to cancel or invalidate Gift Vouchers if CTL suspect fraudulent activity or violation of these Terms. CTL are not liable for any errors or omissions on the Gift Vouchers, including but not limited to incorrect amounts or expiration dates.