DocumentationTutorials, scenarios & features
Discover our expansive knowledgebase and learn how to get the most out of Citizen Ticket.
Tutorials
- Getting started
- Create an event, set up your venue and set the date
- Create and customise your organiser landing page with your brand identity
- Adding team members to your profile
- Advanced ticketing
- Managing early bird tickets
- Enforcing a mandatory ticket with ticket purchases
- Understanding automatic capacity management
- Using Passes - Annual Memberships, Bundles or Passes
- Configuring your time slots for private party experiences
- Working with many dates
- Customer management
- Data & Reporting
- Traffic & tracking
- Exporting data to be used off-platform
- Themes
Scenarios
- Refunds and Cancellations
Features
- Account Details
- App
- Box Office
- Email Centre
- Event Setup
- Create and manage early bird tickets
- Ct template 2024
- Dates how do I cancel or postpone my event
- Dates how do I create multiple sessionstime slots for an event
- Dates how do I use multidate mode
- Dates how do I use the time slots power settings
- Donations how to add a donations option at checkout
- Duplicate event how do I duplicate my event
- Embed widget how do I embed a buy tickets form to my event website
- How do I make event buckets
- How do I pin an event
- How do I schedule a date to publish my event
- How do I set up a waiver form
- How do I set up gift vouchers
- How to activate exchanges
- How to set up exchange all tickets in a sale
- How to set up tentative bookings
- Images how do I add a promotional video to my event page
- Images media tile how do I embed a spotify link
- Location how do I delete a venue
- Location how do I set a location or change a location
- Location how do I set up an online event
- Location how do I set up my event when I havent secured a venue
- Multievent tools what are multievent tools
- Releases sidebar
- Sales digest notify me when my event or a timeslot sells out
- Title description how do I hide my event from public view
- Title description how do I set my event type
- Finance
- Livestream Hybrid Events
- How do I change the sales end date for a live stream event with watch again enabled
- Live stream events how do I make sure my events live stream broadcast is of high quality
- Live stream events how do I stream a thirdparty conference call to my live stream
- Livestream studio can I add an alternative viewing link to my livestream event
- Livestream studio can people watch my camera if I havent gone live
- Livestream studio how do I customise my events live stream page
- Livestream studio how do I end the live stream for my event closing your broadcast
- Livestream studio how do I send a broadcast message to viewers
- Livestream studio how do I set up my streaming software for my live stream event
- Livestream studio how do I start my livestream or go live
- Livestream studio how to download the recording after the livestream
- Livestream studio what happens if access opens and I havent gone live
- Livestream studio what is broadcast message
- Livestream studio what is livestream embed
- Livestream studio what is streaming software
- Livestream studio what stream quality will my viewers receive
- Livestream studio when should I enable watch again after my live stream has finished
- Livestream studio where do I find the live stream server url and key
- Location how do I create a hybrid event location
- Location how do I create a live stream event location
- Tickets can I create a free live stream ticket
- Tickets how do I create a live stream ticket type
- Tickets how do I create live stream ticket types for a watch again or rental period
- Tickets how do I create ticket types for a hybrid event
- Marketing
- After sale pop up how do I send a message to customers after they purchase a ticket
- Can I talk to somebody about marketing my event
- Continue shopping how do I allow customers to continue shopping for tickets to events on my organiser profile
- Discount codes how do I create a discount code for my event
- How do I capture customer data
- How do I create an access code for my event
- How to write a marketing optin message
- Marketing checkout settings
- Reward referrer how do I set up rewards for customers who refer my event to others
- Seo sharing how do I use seo sharing
- Super trolley how do I create add ons for my event e
- Super trolley traffic and tracking
- Traffic tracking how to add a moment
- What are urchin tracking module parameters
- Organiser Landing Page
- Other
- Refunds
- Reporting
- Attendees guests how do I view my attendeesguests
- Attendees guests seating plan
- How to export attendees and guests reports across multiple events
- How to export sales revenue reports across multiple events
- Sales digest how do I get weekly sale updates for my event
- Sales revenue how do I view my ticket sales
- Traffic tracking what is the traffic tracking tool
- Ticket Setup
- Activate ticket b when ticket a sells out
- How can I make a ticket type mandatory
- How can I ringfence some tickets for my event
- How do I absorb fees
- How do I activate the transfer functionality
- How do I create a custom wallet button with a link for a thirdparty conference call
- How do I set up a pass
- How do I stop all ticket sales for an event
- Tickets how can automatic quantities handle family tickets
- Tickets how can I create a ticket that allows customers to set their own price
- Tickets how do I activatedeactivate a ticket type for sale at a later date
- Tickets how do I collect the delivery addresses of my ticket purchasers
- Tickets how do I control the ticket ownership per person for my event
- Tickets how do I create a free ticket type
- Tickets how do I hide a ticket type
- Tickets how do I set my refund policy
- Tickets what is a foundation ticket
- Tickets what is ticket grouping
- Waiting list what is the waiting list feature
How to set up “Exchange all tickets in a sale”
Scenario:
Your event has different ticket types which should all be exchanged if a customer is needing to change a date or timeslot. You can activate this feature which will mean no customer risks only partly exchanging their tickets in their order.
A good example of this is if you have a mandatory car parking pass plus two adult tickets and a child ticket. To avoid the risk of the customer only exchanging the Adults tickets and forgetting the car ticket and child ticket, this feature will make sure all are changed leaving no surprises on the day of the event.
- Click on the Dashboard of the event you want to activate exchanges on.
- Click “Calendar” (Top left)
- Click “Exchange Settings” (top right)
- On the next screen called Exchange Settings, you will see the following options:
Timeslots exchangeable:
EXCHANGE: Allow your customer to exchange their tickets for equivalent tickets on another available date / time slot. If you wish to implement a cut-off point for customer exchanges, simply add your desired time period (in days, hours, minutes).
When exchanges are enabled, you will be presented with two more options:
Force Exchange and Tentative Bookings
FORCE ALL TICKETS TO BE EXCHANGED:
If completing an exchange, customers must exchange every ticket for their purchased date (within the same purchase). This feature prevents the risk of customers changing some of the tickets in their order, but not all. This option is useful if your customers have purchased a mandatory car pass ticket for their slot, for example.
Cut off Point for customer exchange
Days / Hours / Minutes:
How many days / hours / minutes before their time slot start date/time should the customer no longer be able to exchange their tickets.
Note: Click here for the guide on how to exchange tickets for customers in customer lookup.
TENTATIVE BOOKING:
Allow your customers to exchange their tickets for a tentative booking. Not recommended for single season events.
How many days after the original sale is a tentative booking valid for?
- Select this option to allow customers to change their booking from a specified time / date to a tentative time / date (unspecified date / time allowing them to retain the tickets to be exchanged once more at a future date. NB In order to avail of this option you must also select the first option.
Click Save
How to exchange all tickets in a sale on behalf of a customer
- Customer Lookup
- Copy paste customer email address
- Click Search
- Click View
- Click Purchases
- When you see the sale ID you want to move, navigate across to the Actions Drop down
- On the dropdown click “Exchange Options”
- The next tab called “Ticket: Exchange” will show the tickets in that Sales ID.
- You will see a warning box “ If choosing to exchange, you must exchange all the tickets below.”
- Select all of the tickets which need to be exchanged. You can click on the blue box which will automatically tick all of the tickets for you. Click again on the blue box to untick them all.
- Click Find eligible dates
- Select the new date on the calendar on the right hand side of the screen.
- Beside each ticket it will say how many are “exchangeable”. Navigate the arrows to match the amounts of tickets to be exchanged.
- Click “Exchange tickets”
- The customer's wallet will update with the new date / timeslot.