A customer will book a date/slot but then their plans change and they cannot attend the slot they have booked. They are unsure of their future availability and want to put their ticket into a tentative status (unspecified date and time). This is when Tentative Booking comes into play. Let your customers move their booking to a tentative slot whilst they decide what future date they are available. They can then move their tentative slot into a new finalised slot when they are ready.
When exchanges are enabled, you will be presented with two more options:
Force Exchange and Tentative Bookings
If completing an exchange, customers must exchange every ticket for their purchased date (within the same purchase). This feature prevents the risk of customers changing some of the tickets in their order, but not all. This option is useful if your customers have purchased a mandatory car pass ticket for their slot, for example.
Days / Hours / Minutes:
How many days / hours / minutes before their time slot start date/time should the customer no longer be able to exchange their tickets.
Note: Click here for the guide on how to exchange tickets for customers in customer lookup.
Allow your customers to exchange their tickets for a tentative booking. Not recommended for single season events.
Select this option to allow customers to change their booking from a specified time / date to a tentative time / date (unspecified date / time allowing them to retain the tickets to be exchanged once more at a future date. NB In order to avail of this option you must also select the first option.
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