DocumentationTutorials, scenarios & features

Tutorials

• Getting started
  • Create an event, set up your venue and set the date
  • Create and customise your organiser landing page with your brand identity
  • Adding team members to your profile
• Advanced ticketing
  • Managing early bird tickets
  • Enforcing a mandatory ticket with ticket purchases
  • Understanding automatic capacity management
  • Using Passes - Annual Memberships, Bundles or Passes
  • Configuring your time slots for private party experiences
• Working with many dates
  • Managing a large number of bookable time slots or dates effectively
• Customer management
  • Configuring your reminder emails, after-sale emails and creating ad-hoc marketing or event information emails
• Data & Reporting
  • Traffic & tracking
  • Exporting data to be used off-platform
• Themes
  • Creating a theme to white label your customer experience

Scenarios

• Refunds and Cancellations
  • Cancelling or postponing your event date
  • What to expect with refunds and how to manage refund applications

Features

• Account Details
  • Event admins how do I grant another person access to edit my event
  • How do I refer an organiser to citizen ticket
  • How do I update my organiser details
• Account Help
  • Customer how do I change my contact details on my ct account
  • Customer how do I delete my account
  • Customer how do I delete or download the data you hold on me
  • Customer how do I reset my password
  • Customer I deleted my account and now I cannot access it
  • Customer im locked out of my account
• App
  • How to download the app
  • How to scan attendees
  • How to scan in a customer without a ticket wallet
  • How to see how many people have been scanned in
  • How to use crew management
  • How to use the citizen ticket app organiser toolbox
  • Organiser app how to use the box office
• Box Office
  • Customer lookup
  • How do I exchange a customers tickets to a different time slot
  • How do I issue complimentary tickets
  • How do I use the box office suite
• Email Centre
  • How do I archive emails
  • How do I send my attendees important event informationevent marketing newsletters
  • How do I set up a send after sale email
• Event Setup
  • Create and manage early bird tickets
  • Dates how do I cancel or postpone my event
  • Dates how do I create multiple sessionstime slots for an event
  • Dates how do I use multidate mode
  • Dates how do I use the time slots power settings
  • Donations how to add a donations option at checkout
  • Duplicate event how do I duplicate my event
  • Embed widget how do I embed a buy tickets form to my event website
  • How do I make event buckets
  • How do I pin an event
  • How do I schedule a date to publish my event
  • How do I set up a waiver form
  • How do I set up gift vouchers
  • How to activate exchanges
  • How to set up exchange all tickets in a sale
  • How to set up tentative bookings
  • Images how do I add a promotional video to my event page
  • Images media tile how do I embed a spotify link
  • Location how do I delete a venue
  • Location how do I set a location or change a location
  • Location how do I set up an online event
  • Location how do I set up my event when I havent secured a venue
  • Multievent tools what are multievent tools
  • Releases sidebar
  • Sales digest notify me when my event or a timeslot sells out
  • Title description how do I hide my event from public view
  • Title description how do I set my event type
• Finance
  • Fine print how do I view my events fine print
  • How do I approve or deny refund requests
  • Pricing plans whats a pricing plan and how do I choose one
  • Refunding a customer directly without a refund application
  • Understanding refunds on citizen ticket
• General Queries
  • Customer how do I find the contact details of an event organiser
  • Customer how to use the citizen ticket app
  • Customer I want to speak to a human
  • Customer is there disabled access
  • Customer security disclosure policy
  • Customer what is citizen identity
• Livestream Events
  • Customer how do I stream an event to my tv
  • Customer how do I watch a live stream event
  • Customer I arrived to the show late can I rewind the show
  • Customer where do I watch the replay of a live stream
  • Customer why is the live stream not playing
• Livestream Hybrid Events
  • How do I change the sales end date for a live stream event with watch again enabled
  • Live stream events how do I make sure my events live stream broadcast is of high quality
  • Live stream events how do I stream a thirdparty conference call to my live stream
  • Livestream studio can I add an alternative viewing link to my livestream event
  • Livestream studio can people watch my camera if I havent gone live
  • Livestream studio how do I customise my events live stream page
  • Livestream studio how do I end the live stream for my event closing your broadcast
  • Livestream studio how do I send a broadcast message to viewers
  • Livestream studio how do I set up my streaming software for my live stream event
  • Livestream studio how do I start my livestream or go live
  • Livestream studio how to download the recording after the livestream
  • Livestream studio what happens if access opens and I havent gone live
  • Livestream studio what is broadcast message
  • Livestream studio what is livestream embed
  • Livestream studio what is streaming software
  • Livestream studio what stream quality will my viewers receive
  • Livestream studio when should I enable watch again after my live stream has finished
  • Livestream studio where do I find the live stream server url and key
  • Location how do I create a hybrid event location
  • Location how do I create a live stream event location
  • Tickets can I create a free live stream ticket
  • Tickets how do I create a live stream ticket type
  • Tickets how do I create live stream ticket types for a watch again or rental period
  • Tickets how do I create ticket types for a hybrid event
• Manage Booking
  • Customer fringe by the sea how do I apply for a refund for an event or return a free ticket
  • Customer greenwich market grotto danson house how do I exchange my tickets to another datetime slot
  • Customer how do I add my events to my personal calendar
  • Customer how do I apply for a refund for an event or return a free ticket
  • Customer how do I exchange my tickets for a tentative booking
  • Customer how do I exchange my tickets to another datetime slot
  • Customer how do I send a ticket as a gift to someone
  • Customer I havent been sent cant find my eticket request ticket wallet
  • Customer I purchased the wrong tickets how do I change my tickets for the correct event
  • Customer I want to transfer my ticket to a friend or family member
  • Customer my event has been cancelled
• Marketing
  • After sale pop up how do I send a message to customers after they purchase a ticket
  • Can I talk to somebody about marketing my event
  • Continue shopping how do I allow customers to continue shopping for tickets to events on my organiser profile
  • Discount codes how do I create a discount code for my event
  • How do I capture customer data
  • How do I create an access code for my event
  • How to write a marketing optin message
  • Marketing checkout settings
  • Reward referrer how do I set up rewards for customers who refer my event to others
  • Seo sharing how do I use seo sharing
  • Super trolley how do I create add ons for my event e
  • Super trolley traffic and tracking
  • Traffic tracking how to add a moment
  • What are urchin tracking module parameters
• My Account
  • Customer how do I access my account
  • Customer how do I create an account
  • Customer how do I sign in to my account
  • Customer how do I unsubscribe from your mailing list
  • Customer I didnt set a password for my account
  • How do I create an account
  • How do I sign in to my account
• My Tickets
  • Customer how do I access an online event
  • Customer how do I resend my gift voucher to my email
  • Customer how do I resend my ticket wallet to my email
  • Customer how do I view the tickets I have purchased
  • Customer I want to sell my ticket on
• Other
  • Customer how do I create an account
  • Customer how do I sign in to my account
  • Where do I find information about the trees initiative
• Reporting
  • Attendees guests how do I view my attendeesguests
  • Attendees guests seating plan
  • How to export attendees and guests reports across multiple events
  • How to export sales revenue reports across multiple events
  • Sales digest how do I get weekly sale updates for my event
  • Sales revenue how do I view my ticket sales
  • Traffic tracking what is the traffic tracking tool
• Ticket Purchase
  • Customer archerfield walled garden the santa experience how do I purchase a ticket
  • Customer borders book festival general public how do I purchase a ticket
  • Customer greenwich market grotto danson house grotto 2023 how do I purchase a ticket
  • Customer how do I purchase a ticket
  • Customer how do I search for an event
  • Customer how do I use my gift voucher
  • Customer how to fill out a waiver form
  • Customer I am struggling to get my transaction through
  • Customer my event is sold out can I join a waiting list
  • Customer one time codes
  • Customer the checkout times out in less than 10 minutes
  • Customer treasure island how do I purchase a ticket
  • Customer where do I put my access code
  • Customer where do I put my discount code
• Ticket Setup
  • Activate ticket b when ticket a sells out
  • How can I make a ticket type mandatory
  • How can I ringfence some tickets for my event
  • How do I absorb fees
  • How do I activate the transfer functionality
  • How do I create a custom wallet button with a link for a thirdparty conference call
  • How do I set up a pass
  • How do I stop all ticket sales for an event
  • Tickets how can automatic quantities handle family tickets
  • Tickets how can I create a ticket that allows customers to set their own price
  • Tickets how do I activatedeactivate a ticket type for sale at a later date
  • Tickets how do I collect the delivery addresses of my ticket purchasers
  • Tickets how do I control the ticket ownership per person for my event
  • Tickets how do I create a free ticket type
  • Tickets how do I hide a ticket type
  • Tickets how do I set my refund policy
  • Tickets what is a foundation ticket
  • Tickets what is ticket grouping
  • Waiting list what is the waiting list feature