DocumentationTutorials, scenarios & features
Discover our expansive knowledgebase and learn how to get the most out of Citizen Ticket.
Tutorials
- Getting started
- Create an event, set up your venue and set the date
- Create and customise your organiser landing page with your brand identity
- Adding team members to your profile
- Advanced ticketing
- Managing early bird tickets
- Enforcing a mandatory ticket with ticket purchases
- Understanding automatic capacity management
- Using Passes - Annual Memberships, Bundles or Passes
- Configuring your time slots for private party experiences
- Working with many dates
- Customer management
- Data & Reporting
- Traffic & tracking
- Exporting data to be used off-platform
- Themes
Scenarios
- Refunds and Cancellations
Features
- Account Details
- Account Help
- App
- Box Office
- Email Centre
- Event Setup
- Create and manage early bird tickets
- Dates how do I cancel or postpone my event
- Dates how do I create multiple sessionstime slots for an event
- Dates how do I use multidate mode
- Dates how do I use the time slots power settings
- Donations how to add a donations option at checkout
- Duplicate event how do I duplicate my event
- Embed widget how do I embed a buy tickets form to my event website
- How do I make event buckets
- How do I pin an event
- How do I schedule a date to publish my event
- How do I set up a waiver form
- How do I set up gift vouchers
- How to activate exchanges
- How to set up exchange all tickets in a sale
- How to set up tentative bookings
- Images how do I add a promotional video to my event page
- Images media tile how do I embed a spotify link
- Location how do I delete a venue
- Location how do I set a location or change a location
- Location how do I set up an online event
- Location how do I set up my event when I havent secured a venue
- Multievent tools what are multievent tools
- Releases sidebar
- Sales digest notify me when my event or a timeslot sells out
- Title description how do I hide my event from public view
- Title description how do I set my event type
- Finance
- General Queries
- Livestream Events
- Livestream Hybrid Events
- How do I change the sales end date for a live stream event with watch again enabled
- Live stream events how do I make sure my events live stream broadcast is of high quality
- Live stream events how do I stream a thirdparty conference call to my live stream
- Livestream studio can I add an alternative viewing link to my livestream event
- Livestream studio can people watch my camera if I havent gone live
- Livestream studio how do I customise my events live stream page
- Livestream studio how do I end the live stream for my event closing your broadcast
- Livestream studio how do I send a broadcast message to viewers
- Livestream studio how do I set up my streaming software for my live stream event
- Livestream studio how do I start my livestream or go live
- Livestream studio how to download the recording after the livestream
- Livestream studio what happens if access opens and I havent gone live
- Livestream studio what is broadcast message
- Livestream studio what is livestream embed
- Livestream studio what is streaming software
- Livestream studio what stream quality will my viewers receive
- Livestream studio when should I enable watch again after my live stream has finished
- Livestream studio where do I find the live stream server url and key
- Location how do I create a hybrid event location
- Location how do I create a live stream event location
- Tickets can I create a free live stream ticket
- Tickets how do I create a live stream ticket type
- Tickets how do I create live stream ticket types for a watch again or rental period
- Tickets how do I create ticket types for a hybrid event
- Manage Booking
- Customer fringe by the sea how do I apply for a refund for an event or return a free ticket
- Customer greenwich market grotto danson house how do I exchange my tickets to another datetime slot
- Customer how do I add my events to my personal calendar
- Customer how do I apply for a refund for an event or return a free ticket
- Customer how do I exchange my tickets for a tentative booking
- Customer how do I exchange my tickets to another datetime slot
- Customer how do I send a ticket as a gift to someone
- Customer I havent been sent cant find my eticket request ticket wallet
- Customer I purchased the wrong tickets how do I change my tickets for the correct event
- Customer I want to transfer my ticket to a friend or family member
- Customer my event has been cancelled
- Marketing
- After sale pop up how do I send a message to customers after they purchase a ticket
- Can I talk to somebody about marketing my event
- Continue shopping how do I allow customers to continue shopping for tickets to events on my organiser profile
- Discount codes how do I create a discount code for my event
- How do I capture customer data
- How do I create an access code for my event
- How to write a marketing optin message
- Marketing checkout settings
- Reward referrer how do I set up rewards for customers who refer my event to others
- Seo sharing how do I use seo sharing
- Super trolley how do I create add ons for my event e
- Super trolley traffic and tracking
- Traffic tracking how to add a moment
- What are urchin tracking module parameters
- My Account
- My Tickets
- Other
- Reporting
- Attendees guests how do I view my attendeesguests
- Attendees guests seating plan
- How to export attendees and guests reports across multiple events
- How to export sales revenue reports across multiple events
- Sales digest how do I get weekly sale updates for my event
- Sales revenue how do I view my ticket sales
- Traffic tracking what is the traffic tracking tool
- Ticket Purchase
- Customer archerfield walled garden the santa experience how do I purchase a ticket
- Customer borders book festival general public how do I purchase a ticket
- Customer greenwich market grotto danson house grotto 2023 how do I purchase a ticket
- Customer how do I purchase a ticket
- Customer how do I search for an event
- Customer how do I use my gift voucher
- Customer how to fill out a waiver form
- Customer I am struggling to get my transaction through
- Customer my event is sold out can I join a waiting list
- Customer one time codes
- Customer the checkout times out in less than 10 minutes
- Customer treasure island how do I purchase a ticket
- Customer where do I put my access code
- Customer where do I put my discount code
- Ticket Setup
- Activate ticket b when ticket a sells out
- How can I make a ticket type mandatory
- How can I ringfence some tickets for my event
- How do I absorb fees
- How do I activate the transfer functionality
- How do I create a custom wallet button with a link for a thirdparty conference call
- How do I set up a pass
- How do I stop all ticket sales for an event
- Tickets how can automatic quantities handle family tickets
- Tickets how can I create a ticket that allows customers to set their own price
- Tickets how do I activatedeactivate a ticket type for sale at a later date
- Tickets how do I collect the delivery addresses of my ticket purchasers
- Tickets how do I control the ticket ownership per person for my event
- Tickets how do I create a free ticket type
- Tickets how do I hide a ticket type
- Tickets how do I set my refund policy
- Tickets what is a foundation ticket
- Tickets what is ticket grouping
- Waiting list what is the waiting list feature
SEO & Sharing - How do I use "SEO & Sharing"?
The SEO & Sharing section allows you to optimise your event's online visibility and discoverability through search engines and social sharing. Key capabilities include:
- Adding performers/artists to improve event search results
- Controlling whether your event is publicly discoverable or private
- Creating a short URL for sharing on Twitter/SMS
- Enabling social media share buttons on the event page
- Optimising SEO meta data like title, description, keywords, images
- Categorising your event type for better Google presentation
- Adding tracking IDs for Google Analytics and Facebook Pixel
By utilising these SEO & Sharing tools, you can enhance your event's online presence, make it easier for audiences to find and share your listings, and gain valuable tracking insights - all key for maximising your event's visibility and reach.
- Click on the “Events” button on the left hand main panel.
- Click “Dashboard”.
- Click “All” and then “SEO & Sharing”.
Artists & Groups
- Adding performers or groups to your event in the “Artists & Groups” tabs can help customers find your event through Google search results.
- Just select the type of ”Person” or “Performing Group” from the dropdown box and type their name in the text box. Finally, click “Add”.
- Your Artist/Groups name will now appear on the right hand-side. Repeat this action to add as many names as you wish.
URL and Discovery
Discoverability
If you want your event to show in search engine (e.g Google) results and to the public, select the checkbox to be “discoverable”. Then click “Save”.
If you want to keep your event private (can only be accessed via the URL), please skip this option.
Post-Event View
- When your event has no remaining dates, it can still be accessible to customers. This is helpful to maintain SEO and to prevent broken external links.
- If you choose to turn this feature off (by selecting the checkbox titled “Event page viewable without dates”), visitors will be redirected to your organiser page when there are no active dates.
Short URL
- You can create a short URL for twitter and for SMS communications
- Type your URL ending to the event. If the event URL is available it will display as available with a tick
- Once you are satisfied with the event click “Save”.Note - You can only register one short URL per event.
Social media share buttons
- If you would like visitors to your event page to share it to their social media, select the checkbox “Display share buttons” to display on your event’s public page.
SEO
- To optimise your events search visibility on Google, add event Meta data to your event’s SEO tab.
- Your event description and event description will already be used as your event’s Meta Title and Meta Description, but you can edit it here as well.
- Add Meta Keywords to help search engine categories in your event webpage. Note - When you add the keywords, type a comma separated list.
- You can add a Meta Image when you link your event webpage to a social media post.
- If you wish you can also add your event type to help Google categorise and present your event better. Just choose the correct event type from the menu and click “Save”.
Tracking
- The tracking tab allows you to add your Google Analytics ID and Facebook Pixel Tracking ID so the data can display in Traffic & Tracking on your event dashboard.
- Add your IDs and click “Save”.
- Native tracking is always included in your event to track visitors, referrals and sales which can also be viewed on the Traffic & Tracking section.