DocumentationTutorials, scenarios & features
Discover our expansive knowledgebase and learn how to get the most out of Citizen Ticket.
Tutorials
- Getting started
- Create an event, set up your venue and set the date
- Create and customise your organiser landing page with your brand identity
- Adding team members to your profile
- Advanced ticketing
- Managing early bird tickets
- Enforcing a mandatory ticket with ticket purchases
- Understanding automatic capacity management
- Using Passes - Annual Memberships, Bundles or Passes
- Configuring your time slots for private party experiences
- Working with many dates
- Customer management
- Data & Reporting
- Traffic & tracking
- Exporting data to be used off-platform
- Themes
Scenarios
- Refunds and Cancellations
Features
- Account Details
- Account Help
- App
- Box Office
- Email Centre
- Event Setup
- Create and manage early bird tickets
- Dates how do I cancel or postpone my event
- Dates how do I create multiple sessionstime slots for an event
- Dates how do I use multidate mode
- Dates how do I use the time slots power settings
- Donations how to add a donations option at checkout
- Duplicate event how do I duplicate my event
- Embed widget how do I embed a buy tickets form to my event website
- How do I make event buckets
- How do I pin an event
- How do I schedule a date to publish my event
- How do I set up a waiver form
- How do I set up gift vouchers
- How to activate exchanges
- How to set up exchange all tickets in a sale
- How to set up tentative bookings
- Images how do I add a promotional video to my event page
- Images media tile how do I embed a spotify link
- Location how do I delete a venue
- Location how do I set a location or change a location
- Location how do I set up an online event
- Location how do I set up my event when I havent secured a venue
- Multievent tools what are multievent tools
- Releases sidebar
- Sales digest notify me when my event or a timeslot sells out
- Title description how do I hide my event from public view
- Title description how do I set my event type
- Finance
- General Queries
- Livestream Events
- Livestream Hybrid Events
- How do I change the sales end date for a live stream event with watch again enabled
- Live stream events how do I make sure my events live stream broadcast is of high quality
- Live stream events how do I stream a thirdparty conference call to my live stream
- Livestream studio can I add an alternative viewing link to my livestream event
- Livestream studio can people watch my camera if I havent gone live
- Livestream studio how do I customise my events live stream page
- Livestream studio how do I end the live stream for my event closing your broadcast
- Livestream studio how do I send a broadcast message to viewers
- Livestream studio how do I set up my streaming software for my live stream event
- Livestream studio how do I start my livestream or go live
- Livestream studio how to download the recording after the livestream
- Livestream studio what happens if access opens and I havent gone live
- Livestream studio what is broadcast message
- Livestream studio what is livestream embed
- Livestream studio what is streaming software
- Livestream studio what stream quality will my viewers receive
- Livestream studio when should I enable watch again after my live stream has finished
- Livestream studio where do I find the live stream server url and key
- Location how do I create a hybrid event location
- Location how do I create a live stream event location
- Tickets can I create a free live stream ticket
- Tickets how do I create a live stream ticket type
- Tickets how do I create live stream ticket types for a watch again or rental period
- Tickets how do I create ticket types for a hybrid event
- Manage Booking
- Customer fringe by the sea how do I apply for a refund for an event or return a free ticket
- Customer greenwich market grotto danson house how do I exchange my tickets to another datetime slot
- Customer how do I add my events to my personal calendar
- Customer how do I apply for a refund for an event or return a free ticket
- Customer how do I exchange my tickets for a tentative booking
- Customer how do I exchange my tickets to another datetime slot
- Customer how do I send a ticket as a gift to someone
- Customer I havent been sent cant find my eticket request ticket wallet
- Customer I purchased the wrong tickets how do I change my tickets for the correct event
- Customer I want to transfer my ticket to a friend or family member
- Customer my event has been cancelled
- Marketing
- After sale pop up how do I send a message to customers after they purchase a ticket
- Can I talk to somebody about marketing my event
- Continue shopping how do I allow customers to continue shopping for tickets to events on my organiser profile
- Discount codes how do I create a discount code for my event
- How do I capture customer data
- How do I create an access code for my event
- How to write a marketing optin message
- Marketing checkout settings
- Reward referrer how do I set up rewards for customers who refer my event to others
- Seo sharing how do I use seo sharing
- Super trolley how do I create add ons for my event e
- Super trolley traffic and tracking
- Traffic tracking how to add a moment
- What are urchin tracking module parameters
- My Account
- My Tickets
- Other
- Reporting
- Attendees guests how do I view my attendeesguests
- Attendees guests seating plan
- How to export attendees and guests reports across multiple events
- How to export sales revenue reports across multiple events
- Sales digest how do I get weekly sale updates for my event
- Sales revenue how do I view my ticket sales
- Traffic tracking what is the traffic tracking tool
- Ticket Purchase
- Customer archerfield walled garden the santa experience how do I purchase a ticket
- Customer borders book festival general public how do I purchase a ticket
- Customer greenwich market grotto danson house grotto 2023 how do I purchase a ticket
- Customer how do I purchase a ticket
- Customer how do I search for an event
- Customer how do I use my gift voucher
- Customer how to fill out a waiver form
- Customer I am struggling to get my transaction through
- Customer my event is sold out can I join a waiting list
- Customer one time codes
- Customer the checkout times out in less than 10 minutes
- Customer treasure island how do I purchase a ticket
- Customer where do I put my access code
- Customer where do I put my discount code
- Ticket Setup
- Activate ticket b when ticket a sells out
- How can I make a ticket type mandatory
- How can I ringfence some tickets for my event
- How do I absorb fees
- How do I activate the transfer functionality
- How do I create a custom wallet button with a link for a thirdparty conference call
- How do I set up a pass
- How do I stop all ticket sales for an event
- Tickets how can automatic quantities handle family tickets
- Tickets how can I create a ticket that allows customers to set their own price
- Tickets how do I activatedeactivate a ticket type for sale at a later date
- Tickets how do I collect the delivery addresses of my ticket purchasers
- Tickets how do I control the ticket ownership per person for my event
- Tickets how do I create a free ticket type
- Tickets how do I hide a ticket type
- Tickets how do I set my refund policy
- Tickets what is a foundation ticket
- Tickets what is ticket grouping
- Waiting list what is the waiting list feature
Archerfield Walled Garden: The Santa Experience - How do I purchase a ticket?
We advise you to create a Citizen Ticket account before making a purchase. Click here to create an account: Create Account
To purchase a ticket, click “Search” at the top right-hand corner of our homepage and search or scroll to the event you want to purchase tickets for. Click the event image or on the event name.
Before booking tickets for Archerfield Walled Garden, please read the Booking policy below for this event. Please note that there are specific dates and slots available for “The Santa Experience: The Quieter Shows” so please carefully select the event you wish to attend. The below information is in relation to the Main show - The Santa Experience.
Full event information can be found at:
https://www.archerfieldwalledgarden.com/thesantaexperience
BOOKING POLICY
Adult & Child Ratios
Every booking MUST include at least one child ticket and one adult ticket.
Adult Tickets
Max of two adult tickets with each booking. This is to ensure a larger portion of tickets are set aside for children to meet Santa. If you plan to attend with friends or family, please book under separate accounts for the same time slot as you will not be permitted to put through more than 2 adult tickets on any booking.
Under 1’s
Children under 1 year old attending with an older sibling do not need a ticket - unless you wish for them to meet Santa and receive a gift. In which case, they must have their own Child Ticket.
Wheelchairs
If one of your party is attending in a wheelchair, please select a wheelchair ticket when booking - choosing this ticket allows for more space in the cabin.
REFUND POLICY & EXCHANGE POLICY
Tickets are non-refundable but can be swapped / exchanged for other available time slots. In order to action a time slot or date change, login to your Citizen Ticket account and click the blue button “Exchange”. See this FAQ for more details:How do I exchange my tickets to another date/time slot? Date and time swaps can be made up to 48 hours in advance of arrival, where spaces are available.
LATE ARRIVALS
If you are running late for your booked time slot, please call us on 01620 388588 at the earliest opportunity. It is unlikely we will be able to accommodate you on a later show due to lack of space in the cabin, however, our team on the floor will be happy to check for any available slots on the day. Unfortunately, we cannot give refunds for late arrivals when a show start time has been missed.
If you are happy with all of the above information, please follow the next steps to complete your booking:
Select the date you would like to attend by hovering over the dates on the calendar then clicking the date you want (In this example I have clicked on the green box - Friday 15th December)
Green = Good availability on that day
Amber = Running low on tickets for that day
Red = Completely SOLD OUT for that day
Select the timeslot you want to go by clicking on one of the times in the boxes (Please note that the screenshots are just an example and not reflective of the current availability.) In this example, I have clicked 15th December - the green box 10:00am.
Green = Good availability on that day
Amber = Running low on tickets for that day
Red = Completely SOLD OUT for that day
In the Quantity boxes, use the arrows up and down to add how many tickets you want beside each ticket type:
- Child Ticket
- Child Wheelchair Ticket (This ticket allows for more space in the cabin).
- Adult Ticket (Max of 2 per booking)
- Adult Wheelchair Ticket (This ticket allows for more space in the cabin).
After selecting the desired quantity of each ticket type click on the blue button “Buy Tickets”.
CHECK-OUT STAGE
It is recommended to check the refund policy of the event (this is shown on the bottom right of the ticket). This event has a no refunds policy.
Once you’re happy with your basket, click on “Reserve Basket”.
At this stage you can Edit the Basket if required by clicking the pencil Edit basket icon. Please keep in mind that your tickets are reserved for 9 minutes 51 seconds.
If you do have a Citizen Ticket account, click the “Sign In” link on the top left corner and enter your address and password (you can also sign in using Smart Access). If you don't have a Citizen Ticket account, please enter your email address on the checkout page as requested (tickets will be sent to your email address so make sure there are no typos!).
- Type your email address
Click on the blue button “Continue”:
Wait for the one time sign in code (check your email for the code). The code is valid for 15 minutes. The email will look similar to this:
Copy paste the code into the boxes and click Verify:
Select if you want to receive Marketing emails and/or subscribe to the Citizen Ticket community newsletter. Click Continue.
TICKET QUESTIONS
Depending on how many child tickets you have purchased, please fill out the ages of each child by selecting their age on the dropdown then clicking the next Ticket (i.e Ticket 2 Child Ticket) then repeat as many times as you need. When complete, click Continue.
Click Continue when you have completed all the answers.
PAYMENT STAGE
At Payment Stage, click to pay with either Instant Bank Transfer (recommended) or Credit or Debit Card.
For Instant Bank Transfer, please select your bank from the boxes, click the blue button “Pay” shown on the page then you will be redirected to the true layer payment page. If you would like to pay by mobile, scan the QR on the screen or click “Continue on desktop ” and proceed to follow the instructions from your bank to make payment.
For Debit or Credit Card, new customers will be asked to type the first line of their address. You can click Find and the addresses to choose from will appear. You can also click the blue link “click to type address manually”. Otherwise, the address will be filled in. Please then proceed to fill in your card details for payment including the expiry and CVC, making sure you have entered them correctly. Finalise your payment by clicking the blue “Pay …” button.
Once the payment has gone through your ticket will be processed, delivered to your Citizen Ticket account with your email (subject “Ticket Wallet”) and checkout completed.
You can also rate your checkout experience and give us any feedback by clicking on “How did we do?”
You can transfer your tickets to friends/family by clicking on “Transfer tickets to your friends”
If you need some help finding an accommodation for your stay, click on “Find a place to stay”.
“Share with friends and family”
If you would like to share the news that you bought a ticket, click this pink square and you can write a message then click copy. Then copy the message to your social media or an email / text message.
