DocumentationTutorials, scenarios & features
Discover our expansive knowledgebase and learn how to get the most out of Citizen Ticket.
Tutorials
- Getting started
- Create an event, set up your venue and set the date
- Create and customise your organiser landing page with your brand identity
- Adding team members to your profile
- Advanced ticketing
- Managing early bird tickets
- Enforcing a mandatory ticket with ticket purchases
- Understanding automatic capacity management
- Using Passes - Annual Memberships, Bundles or Passes
- Configuring your time slots for private party experiences
- Working with many dates
- Customer management
- Data & Reporting
- Traffic & tracking
- Exporting data to be used off-platform
- Themes
Scenarios
- Refunds and Cancellations
Features
- Account Details
- Account Help
- App
- Box Office
- Email Centre
- Event Setup
- Create and manage early bird tickets
- Dates how do I cancel or postpone my event
- Dates how do I create multiple sessionstime slots for an event
- Dates how do I use multidate mode
- Dates how do I use the time slots power settings
- Donations how to add a donations option at checkout
- Duplicate event how do I duplicate my event
- Embed widget how do I embed a buy tickets form to my event website
- How do I make event buckets
- How do I pin an event
- How do I schedule a date to publish my event
- How do I set up a waiver form
- How do I set up gift vouchers
- How to activate exchanges
- How to set up exchange all tickets in a sale
- How to set up tentative bookings
- Images how do I add a promotional video to my event page
- Images media tile how do I embed a spotify link
- Location how do I delete a venue
- Location how do I set a location or change a location
- Location how do I set up an online event
- Location how do I set up my event when I havent secured a venue
- Multievent tools what are multievent tools
- Releases sidebar
- Sales digest notify me when my event or a timeslot sells out
- Title description how do I hide my event from public view
- Title description how do I set my event type
- Finance
- General Queries
- Livestream Events
- Livestream Hybrid Events
- How do I change the sales end date for a live stream event with watch again enabled
- Live stream events how do I make sure my events live stream broadcast is of high quality
- Live stream events how do I stream a thirdparty conference call to my live stream
- Livestream studio can I add an alternative viewing link to my livestream event
- Livestream studio can people watch my camera if I havent gone live
- Livestream studio how do I customise my events live stream page
- Livestream studio how do I end the live stream for my event closing your broadcast
- Livestream studio how do I send a broadcast message to viewers
- Livestream studio how do I set up my streaming software for my live stream event
- Livestream studio how do I start my livestream or go live
- Livestream studio how to download the recording after the livestream
- Livestream studio what happens if access opens and I havent gone live
- Livestream studio what is broadcast message
- Livestream studio what is livestream embed
- Livestream studio what is streaming software
- Livestream studio what stream quality will my viewers receive
- Livestream studio when should I enable watch again after my live stream has finished
- Livestream studio where do I find the live stream server url and key
- Location how do I create a hybrid event location
- Location how do I create a live stream event location
- Tickets can I create a free live stream ticket
- Tickets how do I create a live stream ticket type
- Tickets how do I create live stream ticket types for a watch again or rental period
- Tickets how do I create ticket types for a hybrid event
- Manage Booking
- Customer fringe by the sea how do I apply for a refund for an event or return a free ticket
- Customer greenwich market grotto danson house how do I exchange my tickets to another datetime slot
- Customer how do I add my events to my personal calendar
- Customer how do I apply for a refund for an event or return a free ticket
- Customer how do I exchange my tickets for a tentative booking
- Customer how do I exchange my tickets to another datetime slot
- Customer how do I send a ticket as a gift to someone
- Customer I havent been sent cant find my eticket request ticket wallet
- Customer I purchased the wrong tickets how do I change my tickets for the correct event
- Customer I want to transfer my ticket to a friend or family member
- Customer my event has been cancelled
- Marketing
- After sale pop up how do I send a message to customers after they purchase a ticket
- Can I talk to somebody about marketing my event
- Continue shopping how do I allow customers to continue shopping for tickets to events on my organiser profile
- Discount codes how do I create a discount code for my event
- How do I capture customer data
- How do I create an access code for my event
- How to write a marketing optin message
- Marketing checkout settings
- Reward referrer how do I set up rewards for customers who refer my event to others
- Seo sharing how do I use seo sharing
- Super trolley how do I create add ons for my event e
- Super trolley traffic and tracking
- Traffic tracking how to add a moment
- What are urchin tracking module parameters
- My Account
- My Tickets
- Other
- Reporting
- Attendees guests how do I view my attendeesguests
- Attendees guests seating plan
- How to export attendees and guests reports across multiple events
- How to export sales revenue reports across multiple events
- Sales digest how do I get weekly sale updates for my event
- Sales revenue how do I view my ticket sales
- Traffic tracking what is the traffic tracking tool
- Ticket Purchase
- Customer archerfield walled garden the santa experience how do I purchase a ticket
- Customer borders book festival general public how do I purchase a ticket
- Customer greenwich market grotto danson house grotto 2023 how do I purchase a ticket
- Customer how do I purchase a ticket
- Customer how do I search for an event
- Customer how do I use my gift voucher
- Customer how to fill out a waiver form
- Customer I am struggling to get my transaction through
- Customer my event is sold out can I join a waiting list
- Customer one time codes
- Customer the checkout times out in less than 10 minutes
- Customer treasure island how do I purchase a ticket
- Customer where do I put my access code
- Customer where do I put my discount code
- Ticket Setup
- Activate ticket b when ticket a sells out
- How can I make a ticket type mandatory
- How can I ringfence some tickets for my event
- How do I absorb fees
- How do I activate the transfer functionality
- How do I create a custom wallet button with a link for a thirdparty conference call
- How do I set up a pass
- How do I stop all ticket sales for an event
- Tickets how can automatic quantities handle family tickets
- Tickets how can I create a ticket that allows customers to set their own price
- Tickets how do I activatedeactivate a ticket type for sale at a later date
- Tickets how do I collect the delivery addresses of my ticket purchasers
- Tickets how do I control the ticket ownership per person for my event
- Tickets how do I create a free ticket type
- Tickets how do I hide a ticket type
- Tickets how do I set my refund policy
- Tickets what is a foundation ticket
- Tickets what is ticket grouping
- Waiting list what is the waiting list feature
How do I set up a pass?
A “Pass” allows you to create a ticket that stays assigned to the customer's Citizen Ticket account. When a customer purchases a pass, they unlock exclusive pass holder tickets and pricing. It can be used in various ways for example as a festival pass, annual membership, season pass, local community pass, etc.
One Pass can be applied to multiple events, dates & tickets. You can also have multiple Pass types under one organiser profile if you wish.
It is important that you have already created at least one event, and at least 2 special ticket types prior to creating a Pass, which we will describe later in this guide.
Creating your pass:
- From your main Dashboard, click "Multi-event tools".
- Then click “Add Pass”.
- Name your Pass.
- Select the events you want to apply to your pass. You can select "All Events" or just one or two events. Highlight the ones you want to select in blue then click "Next". (You can add more events to your pass at any time).
- Choose the tickets you want to be associated with your pass. You must have all associated tickets created before creating your Pass.
- The next step is to set the activation tickets for your Pass. Sort the tickets into the relevant column by highlighting your event and using the arrows to navigate left or right.
- The ‘activates’ Pass ticket type should be located in the left-hand column. This ticket acts as the 'master ticket' which is required for customers to gain access to the designated tickets.
- The ‘requires pass ticket type' that has been previously set up (Season Entry) should be in the right-hand column. These tickets will only become available for purchase once the customer is in possession of their Pass (Season Ticket in this example).
- Next, choose whether you would like the pass to expire.
- A time period of validity from ticket purchase (i.e. 2 weeks, 6 months, or 1 year).
- A cut-off date when the season/ festival ends (i.e. 19th January 2020 at 5:30 pm).
- Leave blank for indefinite (Pass does not expire).
- The expiry can be edited which can optionally apply to previously sold Passes - if those updates are beneficial to the existing Pass holders (i.e. expiry is extended). See the warning dialogue below.
- After this expiry has been reached by the Pass holder, they’ll have to purchase a new Pass to continue to buy Pass Required tickets.
- Choose whether you would like your pass to have a usage limit or not.
- Set a usage limit if you would like a Pass to be applied to a certain amount of events/shows.
- The Usage Limit can be edited.
- Optionally, if the usage limit update is beneficial to existing Pass holders (i.e. increased), this can be applied retroactively. A warning box will appear to inform the organiser that in doing so, it will apply to existing Passes as well.
- Review the settings of your Pass, and if you're happy with the setup, "Add" it. If you want to make changes, simply click on the options on the review page.
- Box Office
- As an organiser you can send everyone with a Season Pass, a specific basket or ticket.
- Once you've set up your Season Pass tickets, choose which tickets you want to send to the pass holders, via Season Passes > Issue Tickets.
- Check the box that says "Also issue this basket to anybody who purchases this season pass in the future".
- The tickets will be sent to everybody who has already purchased a Pass, and will be sent automatically to those who purchase one in the future. Please note that currently only tickets setup as 'Requires Pass' can be issued to Pass holders via box office.
Note: By default, a customer can potentially buy a Pass and tickets to the event and then transfer the redeemed tickets to a friend who is a Non-Pass Holder. The organiser can choose to change these settings by clicking Edit Ticket and clicking Allow Transfers.
Your pass(es) will now show in the Pass menu. Use the Pencil icon to edit your pass and the bin icon to delete it.
Please see this link for information on how it appears to the customer: Customer - How do I use my Pass