DocumentationTutorials, scenarios & features
Discover our expansive knowledgebase and learn how to get the most out of Citizen Ticket.
Tutorials
- Getting started
- Create an event, set up your venue and set the date
- Create and customise your organiser landing page with your brand identity
- Adding team members to your profile
- Advanced ticketing
- Managing early bird tickets
- Enforcing a mandatory ticket with ticket purchases
- Understanding automatic capacity management
- Using Passes - Annual Memberships, Bundles or Passes
- Configuring your time slots for private party experiences
- Working with many dates
- Customer management
- Data & Reporting
- Traffic & tracking
- Exporting data to be used off-platform
- Themes
Scenarios
- Refunds and Cancellations
Features
- Account Details
- Account Help
- App
- Box Office
- Email Centre
- Event Setup
- Create and manage early bird tickets
- Dates how do I cancel or postpone my event
- Dates how do I create multiple sessionstime slots for an event
- Dates how do I use multidate mode
- Dates how do I use the time slots power settings
- Donations how to add a donations option at checkout
- Duplicate event how do I duplicate my event
- Embed widget how do I embed a buy tickets form to my event website
- How do I make event buckets
- How do I pin an event
- How do I schedule a date to publish my event
- How do I set up a waiver form
- How do I set up gift vouchers
- How to activate exchanges
- How to set up exchange all tickets in a sale
- How to set up tentative bookings
- Images how do I add a promotional video to my event page
- Images media tile how do I embed a spotify link
- Location how do I delete a venue
- Location how do I set a location or change a location
- Location how do I set up an online event
- Location how do I set up my event when I havent secured a venue
- Multievent tools what are multievent tools
- Releases sidebar
- Sales digest notify me when my event or a timeslot sells out
- Title description how do I hide my event from public view
- Title description how do I set my event type
- Finance
- General Queries
- Livestream Events
- Livestream Hybrid Events
- How do I change the sales end date for a live stream event with watch again enabled
- Live stream events how do I make sure my events live stream broadcast is of high quality
- Live stream events how do I stream a thirdparty conference call to my live stream
- Livestream studio can I add an alternative viewing link to my livestream event
- Livestream studio can people watch my camera if I havent gone live
- Livestream studio how do I customise my events live stream page
- Livestream studio how do I end the live stream for my event closing your broadcast
- Livestream studio how do I send a broadcast message to viewers
- Livestream studio how do I set up my streaming software for my live stream event
- Livestream studio how do I start my livestream or go live
- Livestream studio how to download the recording after the livestream
- Livestream studio what happens if access opens and I havent gone live
- Livestream studio what is broadcast message
- Livestream studio what is livestream embed
- Livestream studio what is streaming software
- Livestream studio what stream quality will my viewers receive
- Livestream studio when should I enable watch again after my live stream has finished
- Livestream studio where do I find the live stream server url and key
- Location how do I create a hybrid event location
- Location how do I create a live stream event location
- Tickets can I create a free live stream ticket
- Tickets how do I create a live stream ticket type
- Tickets how do I create live stream ticket types for a watch again or rental period
- Tickets how do I create ticket types for a hybrid event
- Manage Booking
- Customer fringe by the sea how do I apply for a refund for an event or return a free ticket
- Customer greenwich market grotto danson house how do I exchange my tickets to another datetime slot
- Customer how do I add my events to my personal calendar
- Customer how do I apply for a refund for an event or return a free ticket
- Customer how do I exchange my tickets for a tentative booking
- Customer how do I exchange my tickets to another datetime slot
- Customer how do I send a ticket as a gift to someone
- Customer I havent been sent cant find my eticket request ticket wallet
- Customer I purchased the wrong tickets how do I change my tickets for the correct event
- Customer I want to transfer my ticket to a friend or family member
- Customer my event has been cancelled
- Marketing
- After sale pop up how do I send a message to customers after they purchase a ticket
- Can I talk to somebody about marketing my event
- Continue shopping how do I allow customers to continue shopping for tickets to events on my organiser profile
- Discount codes how do I create a discount code for my event
- How do I capture customer data
- How do I create an access code for my event
- How to write a marketing optin message
- Marketing checkout settings
- Reward referrer how do I set up rewards for customers who refer my event to others
- Seo sharing how do I use seo sharing
- Super trolley how do I create add ons for my event e
- Super trolley traffic and tracking
- Traffic tracking how to add a moment
- What are urchin tracking module parameters
- My Account
- My Tickets
- Other
- Reporting
- Attendees guests how do I view my attendeesguests
- Attendees guests seating plan
- How to export attendees and guests reports across multiple events
- How to export sales revenue reports across multiple events
- Sales digest how do I get weekly sale updates for my event
- Sales revenue how do I view my ticket sales
- Traffic tracking what is the traffic tracking tool
- Ticket Purchase
- Customer archerfield walled garden the santa experience how do I purchase a ticket
- Customer borders book festival general public how do I purchase a ticket
- Customer greenwich market grotto danson house grotto 2023 how do I purchase a ticket
- Customer how do I purchase a ticket
- Customer how do I search for an event
- Customer how do I use my gift voucher
- Customer how to fill out a waiver form
- Customer I am struggling to get my transaction through
- Customer my event is sold out can I join a waiting list
- Customer one time codes
- Customer the checkout times out in less than 10 minutes
- Customer treasure island how do I purchase a ticket
- Customer where do I put my access code
- Customer where do I put my discount code
- Ticket Setup
- Activate ticket b when ticket a sells out
- How can I make a ticket type mandatory
- How can I ringfence some tickets for my event
- How do I absorb fees
- How do I activate the transfer functionality
- How do I create a custom wallet button with a link for a thirdparty conference call
- How do I set up a pass
- How do I stop all ticket sales for an event
- Tickets how can automatic quantities handle family tickets
- Tickets how can I create a ticket that allows customers to set their own price
- Tickets how do I activatedeactivate a ticket type for sale at a later date
- Tickets how do I collect the delivery addresses of my ticket purchasers
- Tickets how do I control the ticket ownership per person for my event
- Tickets how do I create a free ticket type
- Tickets how do I hide a ticket type
- Tickets how do I set my refund policy
- Tickets what is a foundation ticket
- Tickets what is ticket grouping
- Waiting list what is the waiting list feature
Understanding automatic capacity management
Why use automatic capacity management?
This automation will allow you to streamline the ticket sale process and make managing multiple ticket types a lot easier.
Once you’ve set an overall capacity for your event date, any tickets you set to count towards this overall capacity will adjust automatically to meet the demand and availability. Once the event capacity is reached, all ticket types will be sold out.
What is automatic capacity management?
Capacity management is a key consideration when setting up your tickets. Through using an automated system that controls the number of attendees, you can prevent overselling your event and ensure a good customer experience on the day.
The automatic capacity management feature will help you better manage your ticket allocations across your events.
How to start using this to manage your ticket allocations
Within this article, we will explain how the automatic capacity management works and the various ticket specific settings that are available to you.
Prerequisites
Before continuing with this guide, you should have read the following:
- Create and configure your organiser profile
- Create an event, set up your venue and add a date
- How to set up your first ticket
How to set a overall capacity for your date
Before setting up your first ticket, you will have choose how you would like to manage your ticket quantities:
- Basic capacity management
- Individual allocations are assigned to specific ticket types and managed accordingly
- Automatic capacity management (recommended)
- Set one overall capacity for your event and allow the platform to adjust these automatically to meet the demand and ticket availability
- Your event capacity refers to the total number of tickets that can be sold for that event across all ticket types.
How to configure your ticket to count towards capacity (or not!)
Choose whether specific tickets should count towards the overall capacity, or not.
Tickets are set to count towards capacity by default, with the option for the platform to automatically manage quantities based on capacity. We recommend making the most of this tool, particularly if you have multiple ticket types to manage.
Some examples where tickets might not count toward capacity include speaker or press passes, car passes and food vouchers.
How to cap the number of tickets of a specific ticket type
Specific allocations can be assigned to individual tickets if you have a set number of tickets available.
For example, if you have 100 concession tickets available of a total of 500 tickets, you can set the tickets to sell out when either capacity or quantity is reached.
This means you can sell up to the set ticket quantity (e.g. 100), but never exceed the maximum capacity that has been set (e.g. 500).
- When editing your ticket type, choose “sell out when either capacity or quantity is reached”
- Enter the set number of tickets that are available for sale and save
How to ring fence tickets
Ring fence tickets will ensure that the chosen allocation is set aside from the rest of the tickets. Even if all of the other ticket types sell out, there will still be a protected availability for your ring fenced tickets. Sales of ring fence tickets are still factored in towards the overall capacity.
Some use cases for ring fenced tickets include VIP tickets, sponsor tickets, or accessibility areas in a venue.
- When editing your ticket type, choose “Ring fence these tickets from other ticket sales”
- Set your allocation and click Save Changes.
How to monitor your capacity
From your main dashboard, you can get an overview of the number of tickets you have sold and the number of attendees (that is, tickets sold that count towards capacity).
If you have a recurring event, you can see this from the calendar view, giving an overview of sales and attendees for each individual date.
To see individual ticket sales breakdowns, revisit the ‘Tickets’ page at any time.
Additional tips/related articles