Santa's Workshop 2024

Information

General Admission:
On arrival you will be met by Santa’s Elves who will confirm your booking.
An elf will guide you through winter wonderland, making your way towards Santa’s Workshop where you will meet the main man himself, pose for a photo and receive your gift. You will then make your way out of the workshop where you will have the opportunity to view your photos, purchase different merchandise packages customised with your very own images and take some photos at the festive photo booth. All profits will go to Charlie House, a local children's charity that aims to improve the quality of life for babies, children and young people in the North East of Scotland who have life-limiting or life-threatening conditions and provide support to their families.

Relaxed Session:
Relaxed sessions are designed to be accessible for any children that may have additional needs and sensitivity to light and noise. The sessions have been extended to 15 minutes per visit to ensure there is enough time for the children to meet Santa Clause in an environment that makes them as relaxed and as happy has possible.

As standard all flashing lights and music will be turned off but if you have any additional needs please ask the team of elves who will try to accommodate any requests to make your visit as enjoyable as possible. The Winter wonderland and Workshop is accessible by wheelchair.

This year's relaxed session will take place on Sunday the 1st of December from 9.30am to 11.30am and Tuesday the 3rd of December from 4pm to 6pm. If you wish to book a relaxed session for your family, please get in touch with us directly at louise.bone@charliehouse.org.uk to organise your booking. We respectively request that these slots are only booked by families that need a bit more support and time when visiting the workshop and that General Admission tickets are purchased for standard entry.

Terms and Conditions (General Admission and Relaxed Sessions)
• All visitors must pre-book prior to arrival at the Workshop – staff will be on hand to check if there are any available slots on the day for those that have not booked but cannot be guaranteed.
• Please arrive as close to the start time of your visit as possible.
• If you arrive later than your allocated slot we will try our best to accommodate you at a later time that day but this is not guaranteed and you may risk losing your slot.
• We will do our best to ensure your meeting with Santa runs to the booking times allocated to you but there may be a slight wait which we will manage as best as possible.
• All children must be in the care of an adult for the duration of the visit.
• Maximum of 5 children permitted during one visit – please speak to the team who can offer alternative suggestions for families with more than five children.

Charlie House recognise the value of your Personal Data and, as such, treat this with a high degree of care and security. By signing this form you give Charlie House consent to process your Personal Data in line with our Privacy Notice which can be viewed on our website //
www.charliehouse.org.uk/legal
Every effort has been made to ensure the accuracy of all information provided. Charlie House does not accept liability for any errors or omissions and reserves the right to amend any information at any time.

Terms and Conditions (ReCHarge Café Add On)
• The purchase of a hot drink and mince pie/festive pancake can be redeemed within the ReCHarge Café during the opening hours, any time on the day of your Santa’s Workshop booking.
• Waiting times may apply during busy periods within the café.
• Proof of purchase will be required to collect your order.